Our administration team
Our administration team is the first point of contact for most people who come to Fleurieu Psychology Services. They answer the phones at Christies Beach and Hallett Cove, book appointments across all three practices, and help you sort out referrals, Medicare and fees before your first session.
Our administration staff are not clinicians and cannot give clinical advice, but they can answer practical questions about appointments, referrals and fees, and pass a message on to your psychologist.
How our team can help
Most of the practical side of seeing a psychologist — the booking, the paperwork and the billing — is handled by our administration team.
Booking appointments
Appointments at all three practices are booked by phone. If you are not sure who to ask for, our team can help you find a psychologist suited to what you are looking for, taking into account the type of support you need, clinician experience and current availability.
Referrals and Mental Health Treatment Plans
Your GP can send your referral and Mental Health Treatment Plan directly to the practice you will be attending. Our team will check it is on file before your first appointment, and will let you know when a new referral is needed.
Medicare, fees and payments
Our team can explain the current fees and concession rates, take payment on the day, and process your Medicare rebate for you. More detail is on our Fees and Medicare page.
Changes and cancellations
If you need to move or cancel an appointment, please call us as early as you can so the time can be offered to another client. A non-attendance fee may apply where an appointment is missed without 24 hours’ notice.
Assessment enquiries
If you are enquiring about an ADHD, autism or educational assessment, our team can talk you through what is involved and put you in touch with the right clinician.
Telehealth and general enquiries
Our team can arrange telephone and video appointments, answer questions about what to bring to your first session, and pass messages on to your psychologist.
Meet the team
Our administration team works across our Christies Beach and Hallett Cove practices, and looks after bookings for Goolwa as well.
Jen
Practice Manager
Hallett Cove
Sonya
Reception / Administration Officer
Christies Beach
Heather
Reception / Administration Officer
Christies Beach
Jan
Reception / Administration Officer
Hallett Cove
Jamie
Reception / Administration Officer
Hallett Cove
Where our team is based
Christies Beach is our main practice and looks after bookings for both Christies Beach and Goolwa. Hallett Cove has its own reception and phone line.
If you need help now
Fleurieu Psychology Services does not provide an emergency service. In an emergency call 000.
Mental Health Triage (ACIS)
13 14 65 metropolitan, 1800 182 232 outside metropolitan
Lifeline
13 11 14
Crisis Care
13 16 11
Kids Helpline
1800 55 1800